Other Returns Questions
Our Returns Policy
If you find a fault with your purchased product, please let us know within 30 days of ordering via firstname.lastname@example.org. Please also include a photo to evidence the fault.
If the fault cannot be resolved using a replacement part, we’ll organise a prepaid return label for you to affix to the damaged item. The item can then be dropped off at a DPD drop off point.
Your nearest drop off point(s) can be found on this link:
Once we receive your item, we’ll process your refund or send a replacement within 14 days.
If you haven’t received an expected parcel, please email email@example.com quoting your order number.