Our Returns Policy

If you find a fault with your purchased product, please let us know within 14 days of receiving your item via Please also include a photo to prove the fault where possible.

Please ensure you return any items in original packaging. All returned items should be unused and in original condition, other than any reported fault. We are not responsible for damage during return transit. Therefore, all items should be suitably wrapped.

If the fault cannot be resolved using a replacement part, please return the item to us, in the original packaging, at:

DeliverDeli (Returns), Flat 1, 419 Western Avenue, Cardiff, CF5 2BD.

Telephone: 0330 229 3381

Once we receive your item, we’ll process your refund or send a replacement within 14 days.


Misplaced Orders

If you haven’t received an expected parcel, please email quoting your order number.

Other Returns Questions

Please email us on if you have any other questions about a return or exchange.